Notifications

Notification System

Our notification system keeps you informed about all critical events in real-time. Configure multiple notification channels to ensure your team never misses an important alert.

Notification Events

Notification Channels

Notification Settings

Each monitor has its own Notifications page, reached from the Notifications button on the monitor. From there you can:

• Use your account defaults, or set this monitor apart from the rest
• Choose which channels receive which severity
• Pick which alert recipients hear about this monitor
• Set quiet hours, and send a test notification to check it all works

Alerting People Outside Your Team

Teammates have their own login and their own notification preferences. To alert someone who has no account, a client or an on-call address, add them under Alert Recipients in the account menu. They are then available to pick on any monitor's Notifications page.

We ask permission before sending anything. Adding an address emails that address a confirmation link, and nothing is delivered until the person clicks it. Until then the address shows as awaiting a reply. This protects them from being signed up without their knowledge, and protects your alerts from being marked as spam.

Every alert we send them carries an unsubscribe link. If they use it we stop immediately, on every monitor, and we will not let the address be re-added: only they can undo it, by asking you to be added again. An address that is opted out still appears on the list, so it is clear why they stopped hearing from you.

Choosing What Each Recipient Hears

Recipients do not all want the same things. A client usually wants to know when their site is down and nothing else; a developer wants the certificate warnings too. Each recipient has their own setting on the Alert Recipients screen:

• Outages — down, unreachable, certificate invalid, domain expired
• Warnings — certificate expiring, slow responses, failed keyword checks
• Recoveries — back up again, incident resolved

New recipients start on outages only. This is set per person rather than per monitor, so it applies everywhere they are used, and clearing every box mutes them without removing them from the list.

Text Messages

SMS goes only to phone numbers whose owner has verified them on their own profile, and only for critical alerts. There is no way to text a client's number: we cannot confirm a phone number's owner agreed to receive messages the way we can with email, so we do not send to numbers nobody has claimed.